Terms & Conditions

• "Platform" means the BlackButterflyMarket website and related services.
• "Customer" means any person who browses or purchases products through the Platform.
• "Vendor" means any individual or business approved to list and sell products through a store on the Platform.
• "Store Slot" means the paid subscription that entitles a Vendor to operate an active store and list products on the Platform, as described in Section 4.
• "Order" means a request by a Customer to purchase products from one or more Vendors through the Platform.

You must be at least 18 years old, or the age of majority in your jurisdiction, to register an account. You agree to provide accurate, current, and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account, and must notify us immediately at blackbutterflymarket41@gmail.com if you suspect unauthorized use.

Vendors must apply to open a store and may be required to provide identification, business information, and other verification documents. BlackButterflyMarket may approve, reject, suspend, or close any vendor application or store at its discretion, including where information provided is inaccurate or where these Terms are breached.

Operating a store on the Platform requires an active, paid Store Slot. Store Slots are billed on a recurring (monthly or annual) subscription basis, and the applicable fee, billing cycle, and due date for each Vendor are communicated through the Vendor Dashboard and/or the email address on file. Fees may be updated from time to time; where a change applies to an existing Vendor, we will provide reasonable advance notice before it takes effect.

The Store Slot fee is the only fee BlackButterflyMarket charges Vendors. BlackButterflyMarket does not take any commission, percentage, or deduction from sales: Vendors receive 100% of the price of every product sold and every service booked through the Platform.

• Store Slot fees must be paid on or before the due date shown in the Vendor Dashboard, using one of the Platform's supported payment methods (Mobile Money, card, or bank transfer, as made available).
• If a Store Slot payment is late or fails, the Vendor's product listings may be automatically hidden or suspended from the Platform until payment is successfully made. Suspension of listings does not cancel or waive the underlying fee owed.
• Store Slot fees are for access to sell on the Platform and do not guarantee any minimum number of sales, orders, or visibility.
• Store Slot fees are non-refundable once a billing period has begun, except where required by applicable law or expressly stated otherwise by BlackButterflyMarket in writing.
• Repeated or extended non-payment may result in permanent closure of the Vendor's store, removal of listings, and/or termination of the Vendor account.

Product prices are set by Vendors and displayed in Ghana Cedis (GHS) unless stated otherwise. Customers may pay for Orders using MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa/Mastercard, or other methods made available at checkout. All payments are processed through licensed third-party payment providers; BlackButterflyMarket does not store full card or mobile money PINs. An Order is only confirmed once payment has been successfully verified.

Estimated delivery times shown on the Platform are indicative and may vary depending on the Vendor's location, the delivery partner, and the Customer's address. BlackButterflyMarket works with third-party delivery partners and Vendors to fulfil Orders but is not itself the courier, and is not liable for delays caused by incorrect delivery information, delivery partner performance, or circumstances beyond reasonable control. See our Delivery Policy for how fees, timeframes, and delivery issues are handled.

Return and refund eligibility depends on the product, the Vendor's stated policy, and the condition of the item on delivery. Customers should raise any issue with an Order through Support within a reasonable time of delivery. Refunds, where approved, are issued to the original payment method or as store credit, and may take several business days to reflect depending on the payment provider. The full process, timelines, and exclusions are set out in our Return & Refund Policy.

You agree not to use the Platform to:

• List or sell counterfeit, stolen, illegal, or unsafe goods;
• Misrepresent product descriptions, pricing, quantities, or origin of goods;
• Circumvent Store Slot fees or process payments outside the Platform to avoid fees;
• Infringe the intellectual property or privacy rights of others;
• Upload malicious code or attempt to disrupt or compromise the Platform; or
• Harass, defraud, or mislead other users.

The BlackButterflyMarket name, logo, and platform design are the property of BlackButterflyMarket and may not be used without prior written permission. Vendors retain ownership of their product content but grant BlackButterflyMarket a non-exclusive licence to display it on the Platform for the purpose of operating the marketplace.

The Platform is provided "as is" and "as available." BlackButterflyMarket acts as a marketplace connecting Customers and Vendors and does not manufacture or directly control the products listed by Vendors. To the fullest extent permitted by law, BlackButterflyMarket is not liable for indirect, incidental, or consequential losses arising from your use of the Platform, product quality issues, or disputes between Customers and Vendors, except where such liability cannot be excluded by law.

BlackButterflyMarket may suspend or terminate any account, including for non-payment of Store Slot fees, breach of these Terms, fraudulent activity, or conduct that harms other users or the Platform. You may close your account at any time by contacting Support; outstanding fees remain payable.

These Terms are governed by the laws of the Republic of Ghana. Any dispute arising out of or relating to these Terms or the Platform shall first be addressed through good faith negotiation via Support, and if unresolved, shall be subject to the exclusive jurisdiction of the courts of Ghana.

We may update these Terms from time to time to reflect changes in our services, fees, or legal requirements. Material changes will be communicated via the Platform or the email address on your account. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, including Store Slot billing, contact us at blackbutterflymarket41@gmail.com or visit our Contact page.