Delivery Policy

Your delivery fee is calculated from the distance between the vendor and your delivery address: a base fare plus a per-kilometre rate, with a minimum fare for short trips. The exact fee is quoted at checkout before you pay — the price you see is the price you pay, with no surprises on arrival.

Orders containing items from multiple vendors may include a delivery fee per vendor, since each store is a separate pickup.

Most in-city deliveries are completed the same day or the next day, depending on when the vendor confirms and prepares your order. Estimated times shown on the platform are indicative: traffic, weather, and vendor preparation time can affect them. If your order is significantly delayed, contact Support and we will chase it with the rider and vendor directly.

Every order has a live status on your Orders page — from confirmation, through vendor preparation, to rider pickup and delivery. You will also receive notifications as the status changes.

• Please provide an accurate address and a phone number you can be reached on — riders call when they are close.
• If the rider cannot reach you or the address is wrong, we will contact you to rearrange. A re-delivery caused by an incorrect address or repeated unavailability may incur an additional delivery fee.
• Check your order when it arrives. If something is damaged or wrong, report it within 48 hours under our Return & Refund Policy.

If an order is damaged while in our riders' care, or marked delivered but never received, that is on us — report it through Support and we will investigate with the rider and refund or replace the order where confirmed.

Our rider network currently serves major cities and is expanding. If your address is outside our current coverage, checkout will let you know, or you can ask us on WhatsApp at +233 55 965 5742 before ordering.

For anything delivery-related, contact us at blackbutterflymarket41@gmail.com or via the Contact page.