User Guide

BlackButterflyMarket is Ghana's multi-vendor marketplace. In one place you can buy physical products from verified local stores and book services (like beauty, repairs, or events) directly with the people who provide them.

Payments are processed securely through Paystack— we never see or store your card or Mobile Money details. Deliveries are handled by our own network of riders, so you can follow your package from the vendor's door to yours.

Tip: You can browse products, services, and stores without an account. You only need to sign up when you're ready to buy, book, or sell.

There are three kinds of accounts you can use on the platform:

• Customer — shop products, book services, track orders, and leave reviews. This is the default account type.
• Vendor — run your own store: list products and services, receive orders and bookings, and track your earnings.
• Rider (delivery partner) — deliver orders from vendors to customers and earn per delivery. Rider accounts are activated by our team — see Delivering with us.

Behind the scenes, our own team verifies vendors, reviews listings, confirms orders, and handles support you'll interact with them through the Support page.

1. 1Go to the Register page and enter your full name, phone number, and a passwordof at least 8 characters. Email is optional, but we recommend adding one it's how you reset a forgotten password.
2. 2Choose what you want to do: pick Shop to buy, or Sell to open a store. (You can shop with a vendor account too.)
3. 3Press Create account. Shoppers land on the marketplace; vendors are taken straight to store setup.

Already registered? Use the Login page. If you've forgotten your password, click Forgot password and we'll email you a reset link.

The Shop page lists everything on the marketplace. Use the search bar at the top to look for anything by name, or browse the category list down the left. You can narrow results by price range and sort by newest, price, or rating.

Looking for something bookable hair, repairs, catering, and the like? Open the Services page from the top menu.

Every product belongs to a store. Tap the store's name on any product to visit its storefront and see everything that vendor offers. All stores are verified by our team before they can sell here's how we verify vendors.

1. 1On a product page, pick your options (size, colour, etc.) and quantity, then press Add to Cart. Keep shopping — the cart keeps everything, even across different stores.
2. 2When ready, open your Cart from the top menu, review the items, and press checkout.
3. 3Fill in your delivery details: name, a phone number you can be reached on (riders call when they're close), street address, and city. A nearby landmark helps the rider find you faster.
4. 4Press Pin my delivery location to share your exact position. With a pin, your delivery fee is calculated precisely from the distance between each store and you; without one, the standard fare applies.
5. 5Check the order summary. The delivery fee is shown beforeyou pay if your cart has items from more than one store, you'll see a fee per store, since each one is a separate pickup.
6. 6Choose how to pay — MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa, Mastercard, or bank transfer and press Place Order.
7. 7You'll be redirected to Paystack's secure pageto complete the payment. Once it's confirmed you're brought back to the site and your order is on its way.

Tip: If a payment fails or you close the Paystack page, the order is cancelled automatically and any reserved stock is released nothing is charged.

Everything you've ordered lives on your Orders page (in the account menu at the top right). Open an order to see its live status:

• Placed — payment received; the order is with our team.
• Confirmed — the order is verified and the vendor is preparing it.
• Packed — packaged and waiting for a rider.
• Picked up — a rider has collected it from the store.
• On the way — heading to your address.
• Delivered — handed over. Riders take a proof-of-delivery photo at handover.

You get a notification (the bell icon in the top bar) every time the status changes. Most in-city deliveries arrive the same or next day see the full Delivery Policy for details.

While an order is still Placed, you can cancel it yourself from the order page for a full refund. Once it moves further, cancel by contacting Support — possible up until dispatch.

If your order arrives damaged, wrong, or not at all, report it within 48 hours of delivery: open a support ticket with your order number and photos of the issue. We review it with the vendor and respond within 2 business days. Approved refunds go back to your original payment method in 5–7 business days.

The full rules — including which items can't be returned are in our Return & Refund Policy.

1. 1Browse the Services page and open the service you want.
2. 2Pick a date and time, add any notes for the vendor (e.g. what you need done), and press Request Booking.
3. 3Pay securely through Paystack, just like a product order.
4. 4The vendor then confirmsyour booking you'll get a notification either way. If they can't take it, the booking is rejected; contact Support with your booking reference for your refund.
5. 5After the service is done, the vendor marks it Completed. Track all of this on your Bookings page.

Tip: Cancellation and rescheduling terms are set by each vendor and shown on the service page before you book.

Not ready to buy? Tap the heart icon on any product to save it to your Wishlist and come back to it later.

Once an order is delivered, you can rate and review the items you bought from the order page. Reviews are tied to real purchases that's what keeps ratings on the platform trustworthy, so please be honest and specific.

The bell icon in the top bar collects all your updates — order status changes, booking confirmations, and replies from our team.

Need help with anything? Open the Support page and create a ticket: give it a subject, choose a category, add your order number if it's about an order, and describe the issue. You can follow the conversation and our replies on the same page. You can also reach us on WhatsApp at +233 55 965 5742.

1. 1Register and choose Sell. You'll be taken to your Vendor Dashboard to set up the store.
2. 2Give your store a name, choose whether you offer products, services, or both, and add a short description of what you sell.
3. 3Our team then reviews and approves your store we check identity and contact details so customers can shop with confidence. See how we verify vendors.
4. 4In Store Settings, add your logo and banner, and most importantly set your pickup address and pin your pickup location. Riders collect orders from this exact spot, and delivery fees are calculated from it, so make it accurate.

From your Vendor Dashboard, open Products to add a listing: title, description, category, clear photos, price, and stock (with size/colour variants if you need them).

New and edited products are reviewed by our team before going live this usually happens quickly, and it keeps the marketplace free of misleading listings. You'll see each product's status (pending approval, active, or rejected) in your product list.

If you offer services, add them under Services with a description, pricing, and your cancellation/rescheduling terms customers see these before they book.

When a customer buys from you, the order appears under Ordersin your dashboard and you're notified. Your job is simple: prepare and package the items. Our team confirms the order, and one of our riders comes to your pickup location to collect it you never have to arrange delivery yourself, and delivery status is updated automatically as the rider moves.

Bookings work differently they're yours to manage. New booking requests arrive under Bookings: confirmthe ones you can take (or reject the ones you can't), show up and do the work, then mark the booking Completed.

You keep 100% of every sale. BlackButterflyMarket takes no commission, percentage, or deduction from your products or bookings. Earnings are credited to your wallet once an order is delivered or a booking is completed — you can watch the total grow on your dashboard's Earnings page. Payouts are arranged by our finance team; contact Support with any payout questions.

The only fee you pay is the Store Slot a flat monthly or annual subscription for your place on the marketplace. Keep it paid on time to keep your listings live; the full terms are in our Terms & Conditions.

Our riders are the delivery backbone of the marketplace every order is carried by one. To join, register a normal account, then contact us on WhatsApp at +233 55 965 5742 or through Support. Once our team activates your rider account, log out and back in you'll find the Rider Dashboard in your account menu.

Working a delivery goes like this:

1. 1Open Available jobs. Each job shows the pickup store, the dropoff address, the distance, and before you commit — exactly what you'll earn.
2. 2Press Claim job. It moves to your My deliveries tab and is yours.
3. 3Collect the package from the store and press Mark picked up, then On my way as you head to the customer. The customer sees each update live.
4. 4At handover, press Delivered the app asks you to take a proof-of-delivery photo on the spot. That photo protects both you and the customer.

You earn the delivery fare minus the platform's service commission, credited per completed delivery. Your dashboard shows your total earnings and completed delivery count at the top.

Tip: Call the customer when you're close the phone number is part of every dropoff. If you can't reach them or the address is wrong, contact the team rather than leaving the package.

Every order, booking, and delivery moves through a fixed set of statuses:

• Customers pay the item price plus a delivery fee calculated from distance (base fare + per-km rate, with a minimum for short trips), quoted at checkout before payment. One fee per store in the order.
• Vendors pay only the flat Store Slot subscription and keep 100% of every sale no commission.
• Ridersearn the delivery fare minus the platform's service commission, shown per job before claiming.

Stuck on anything this guide doesn't cover? Reach us any of these ways we're happy to help:

• Open a ticket on the Support page (best for order or booking issues).
• Email blackbutterflymarket41@gmail.com.
• WhatsApp +233 55 965 5742 or use the Contact page.

See also: Terms & Conditions, Privacy Policy, Returns & Refunds, Delivery Policy.